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FAQ

Important Information

Frequently Asked Questions

What information do I need to provide to start the project?
To begin, we will need detailed plans, design specifications, reference images, and any other relevant information about the project. The more detailed the information you provide, the better the final result will be.

How long will it take to complete my render?
Delivery times vary depending on the complexity of the project and the number of renders. Please contact us with the details of your project for an accurate quote.

How are deadlines and the project schedule managed?
We establish a clear timeline from the start of the project, detailing the stages and delivery deadlines. As we progress, we maintain constant communication to inform you about progress and any necessary adjustments to timelines. We are committed to meeting agreed deadlines and providing solutions in case of unforeseen circumstances, ensuring the project proceeds smoothly and within the stipulated time.

What is the payment method?
Payment will be made via bank transfer to an account that will be specified at the start of the project. A 50% payment is required at the beginning, 40% halfway through the process, and the remaining 10% upon delivering all final documentation.

Can I make revisions or adjustments to the render?
Yes, revision rounds are included in the service price to ensure you are completely satisfied with the result. If additional adjustments are needed, we can discuss the details and any additional costs that may apply.

What technology do you use for renders and 3D models?
We use the most advanced tools and software available in the market to ensure high quality and realism in renders and 3D models. This includes 3ds Max, Corona Renderer, and Photoshop.

What is the process to obtain a personalized quote?
Simply contact us with the information about your project, including plans, specifications, and any relevant details. We will evaluate the information and provide you with a detailed quote based on the scope of work and your specific needs.

What if I need the work urgently?
We offer fast delivery options for urgent projects. Please contact us to discuss deadlines and any additional costs associated with express service.

How are project details and progress communicated?
We will maintain constant communication throughout the process. Regular updates will be provided regarding the progress of the work, and we will be available to answer any questions or clarify doubts. You can use WhatsApp, email, or any method you find suitable to contact us and ensure all information is documented and accessible. If you have requests or changes, make sure to communicate them through these channels to ensure efficient project management.

What happens if I am not satisfied with the final result?
Our goal is to ensure that you are completely satisfied with the outcome. If there are any issues or concerns, we will work together to make the necessary corrections within the scope of the included revisions. If we fail to meet your expectations, we can discuss possible solutions.

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